1. Scope and delivery area

This Policy applies to orders placed with Greenrock Investment Group LLC, doing business as Vertex Labs (“Vertex,” “we,” “us,” or “our”), through vertexpeptideslab.org.

We ship within the 50 United States, the District of Columbia, and Puerto Rico. We do not offer international shipping. Delivery remains subject to carrier service at the specific address.

Purchases are subject to our Terms & Conditions. Our products are research-use-only materials sold to eligible business purchasers and individual researchers age 21 and older.

2. Carriers and service availability

UPS carries most Vertex orders. For limited destinations where UPS service is unavailable, we use USPS.

If the UPS service selected for your order cannot serve the delivery address, we will contact you before shipment to confirm an available alternative. Qualifying free shipping remains free when we use USPS for this reason.

We will not substitute a slower service for a selected expedited service without your agreement. If no acceptable shipping arrangement is available, the unshipped order may be canceled for a refund as described in our Refund, Returns & Cancellation Policy.

3. Processing, cutoff, and package drop-off

In-stock orders with successful payment received before 3:00 p.m. Eastern Time are processed and physically handed to the carrier or an authorized drop-off location the same day, seven days a week. Eastern Time means the local time in New York, including daylight saving time when applicable.

On Sundays, we drop packages off in person at The UPS Store. A store may accept a package on a day when UPS does not collect outbound shipments from that location. Carrier transit begins according to the applicable pickup and service schedule, which may be on a later day.

Our processing and drop-off schedule is subject to carrier and drop-off location operating hours, holiday closures, and unexpected service interruptions. If an issue prevents us from meeting a promised shipment time, we will contact you as described in Section 8.

Orders received at or after 3:00 p.m. Eastern Time fall outside the same-day cutoff and enter the next available processing and drop-off cycle. An order awaiting successful payment or unavailable inventory is not ready for dispatch.

Creating a label or assigning a tracking number is not the same as physically handing over a package.

4. Free-shipping thresholds

The qualifying amount is the merchandise subtotal in U.S. dollars after all discounts and before taxes. Shipping charges do not count toward the minimum.

An order of exactly $150, $250, or $600 qualifies for the corresponding free service. For example, a $250 merchandise subtotal reduced to $240 by a discount qualifies for free UPS Ground, rather than free UPS 2nd Day Air.

The same thresholds apply to Puerto Rico. The specific service remains subject to availability at the destination and the alternative-carrier arrangements in Section 2.

If you choose an optional upgrade beyond the service your order qualifies for, any additional charge must be disclosed before you authorize it. A covered replacement does not require a new purchase or another free-shipping minimum.

5. Transit times and delivery estimates

Order processing, carrier collection, and transportation are separate stages. The service name describes the carrier’s transportation service, not the total time from placing an order to receiving it.

• UPS Ground: generally one to five business days in transit, depending on the route.
• UPS 2nd Day Air: scheduled delivery on the second business day under the applicable UPS service schedule.
• UPS Next Day Air: scheduled next-business-day delivery under the applicable UPS service schedule.
• USPS exceptions: the available service and expected timing depend on the destination and will be addressed when the alternative is arranged.

Transit timing depends on the actual pickup, carrier cutoff, destination, and selected service. Weekend or holiday pickup and delivery are not included unless available for the particular shipment. A Next Day Air order placed on a Sunday does not automatically promise delivery on Monday.

Carrier estimates can change because of weather, transportation disruptions, or destination-specific conditions. This does not cancel a specific delivery commitment made for your order or remove a remedy required by law. Contact us if a shipment misses its expected delivery date.

6. Tracking and shipment status

Tracking may initially show that a label was created before the package has been collected or scanned into the carrier’s transportation network. That status alone does not confirm carrier pickup.

A package dropped off at a carrier location may receive its next scan during a later collection or sorting cycle. Contact us with your order number if tracking is unavailable, does not progress as expected, or shows a delivery exception.

Vertex remains your point of contact for fulfillment and shipment issues. Contacting a carrier directly is optional and does not replace our responsibility to review your order concern.

7. Delivery addresses and changes

Provide a complete and accurate delivery address, including any apartment, suite, unit, ZIP Code, or other information needed for the destination. Review the address before completing checkout.

If you need to correct an address, email info@vertexpeptideslab.org immediately with your order number and the requested correction. A change is effective only after Vertex confirms it. Once a package has been handed over, an address change or interception may no longer be possible.

If a carrier cannot complete delivery or returns a package, we will review the reason and contact you about the appropriate next step. An address or delivery exception does not automatically establish that the purchaser forfeits all amounts paid.

8. Delays before and after shipment

If we cannot ship within the time promised for your order, we will provide the required delay notice, a revised shipment date when available, and applicable cancellation or refund options. Where required, we will obtain your agreement to a revised date or cancel and refund the unshipped merchandise.

If a delay occurs after carrier acceptance, we will review the tracking and relevant shipment records and help resolve the issue. A temporary delay does not necessarily mean the shipment is lost.

Carrier disruptions do not create a blanket exemption from Vertex’s contractual obligations or from applicable refund and delivery laws. You do not have to wait for an insurance payment to receive a remedy owed by Vertex.

9. Insurance, loss, damage, and incorrect items

All Vertex shipments are insured. Vertex handles the related carrier and insurance claims. The same customer-resolution policy applies whether the shipment travels by UPS or USPS.

Once our review establishes that a shipment is lost, we initiate a free replacement immediately. The replacement includes shipping. We do not require you to wait for the carrier or insurer to close the claim or reimburse Vertex.

If tracking shows “delivered” but the package was not received, contact us promptly so we can review the delivery evidence. A delivery scan alone does not automatically resolve a disputed delivery.

Report incorrect or damaged products within seven (7) calendar days after receipt for our standard replacement process. Include your order number, a description of the issue, and relevant photographs when safely available. Established incorrect-product and delivery-damage claims receive a free replacement, including shipping.

The seven-day period does not apply to a shipment you never received and does not waive rights concerning a latent defect or a nonwaivable legal deadline. Do not handle broken glass or leaking material solely to obtain photographs.

If a replacement is unavailable, cannot be provided within a reasonable time, or does not resolve an established issue, the applicable refund or other legally required remedy remains available. See our Refund, Returns & Cancellation Policy for the full process, including incomplete or materially nonconforming orders.

10. Cancellations and refunds

Request cancellation as soon as possible by emailing info@vertexpeptideslab.org with your order number. Requests must be received before shipment and require confirmation from Vertex.

An approved cancellation before shipment receives a refund of the full amount paid for the canceled order, including shipping charges and taxes. After shipment, change-of-mind cancellation is unavailable; remedies for an established order or delivery problem remain available.

Vertex issues approved refunds within five (5) calendar days after approval, or sooner when required by law, to the original payment method. Internal approval does not extend a legally required deadline. Your bank or payment provider may take additional time to post the credit.

11. Order commitments and policy changes

This Policy works together with our Terms & Conditions and Refund, Returns & Cancellation Policy. It does not remove a specific commitment made for your order or any warranty, refund, or other right that applicable law does not permit us to exclude.

Changes to shipping promotions or this Policy apply prospectively. A later change does not retroactively reduce the shipping benefit or other commitment made for an accepted order unless a lawful change is expressly agreed.

12. Contact Vertex Labs

Greenrock Investment Group LLC
Doing business as Vertex Labs

782 NW 42 Ave, STE 341
Miami, FL 33126
United States

Shipping and order support: info@vertexpeptideslab.org

Please include your order number and, when available, the tracking number. This mailing address is for correspondence; do not send product returns without instructions from Vertex.

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