Research Use Only means that Vertex Labs products are intended strictly for laboratory, analytical, and other non-clinical research applications. They are not intended for human consumption, veterinary use, clinical use, therapeutic use, diagnostic use, medical use, or personal use.

No. All Vertex Labs products are not for human consumption. They are provided strictly for research use only.

No. Vertex Labs products are not for veterinary use. They are intended solely for lawful laboratory and analytical research applications.

No. Vertex Labs does not provide dosing guidance, reconstitution guidance, medical advice, veterinary advice, clinical guidance, or instructions for personal use. All products are offered strictly for research use only.

By using this website and placing an order, you represent that you are at least 21 years of age, or the age of majority in your jurisdiction, whichever is greater, and that you are purchasing solely for lawful research purposes.

Yes. Access to this website is restricted to individuals who are 21 years of age or older, or the age of majority in their jurisdiction, whichever is greater.

No. Products sold by Vertex Labs are not intended for personal use, human use, veterinary use, clinical use, therapeutic use, diagnostic use, medical use, or any unauthorized use.

Supporting documentation, including Certificates of Analysis, may be available for applicable products depending on the item or batch. You can review available documentation on our COAs page.

Available Certificates of Analysis can be accessed through the COAs page. Documentation may be organized by product name, batch, or lot number depending on the available information.

Vertex Labs prioritizes batch-level documentation and product transparency. Available documentation is provided whenever applicable and available for the specific product or batch.

Orders may only be canceled before shipment. Approved cancellations made prior to shipment are eligible for a 100% refund to the original payment method.

No. Once an order has been shipped, cancellations are no longer accepted.

Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider, financial institution, and payment method used at checkout.

No. Vertex Labs does not accept returns. All sales are final once an order has been shipped.

If your order arrives damaged, please contact our support team as soon as possible through the Contact Us section of the website. Include your order number, clear photos of the damaged item, photos of the shipping package when applicable, and a brief description of the issue.

Yes. Once your request is received, our team will review the information provided and assist as quickly as reasonably possible.

Responsibility transfers once the carrier marks the order as delivered to the shipping address provided at checkout.

It is the customer’s responsibility to provide accurate and complete shipping information at checkout. Vertex Labs is not responsible for delivery issues resulting from incorrect or incomplete shipping information submitted by the customer.

Shipping and delivery timeframes are estimates only and are not guaranteed. Carrier delays, weather events, delivery interruptions, or circumstances outside our control may affect delivery timing.

You can contact our support team through the Contact Us section of the website for order-related questions, documentation requests, product availability, or general support.

Yes. If you need help locating available documentation for a product or batch, contact our support team and include the product name, order number, or lot number when available.