Privacy Policy
Privacy Policy
This Privacy Policy explains how Greenrock Investment Group LLC, doing business as Vertex Labs, collects, uses, discloses, and protects personal information when you interact with our website and services.
By using this website, placing an order, contacting us, or otherwise interacting with Vertex Labs, you agree to the terms of this Privacy Policy.
1. Who We Are
This website is owned and operated by Greenrock Investment Group LLC, doing business as Vertex Labs (“Vertex Labs,” “we,” “our,” or “us”).
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through our website, including when you:
- Browse our website.
- Submit information through the Contact Us form.
- Place an order.
- Sign up for emails or marketing communications.
- Communicate with our support team.
- Interact with cookies, analytics tools, or similar technologies on our website.
3. Information We Collect
When you interact with our website, we may collect information you provide to us directly, including:
- Name.
- Email address.
- Phone number.
- Billing address.
- Shipping address.
- Order details.
- Payment-related information submitted in connection with a purchase.
- Any information you provide through our Contact Us form or customer support communications.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, including:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Pages viewed.
- Referring website.
- Date and time of visit.
- Approximate location derived from IP address.
- Cookie and similar tracking technology data.
Payment Information
Payments may be processed by third-party payment processors. Vertex Labs does not store full payment card numbers on its own servers unless expressly stated otherwise by the applicable payment provider. Payment information is handled subject to the privacy and security practices of the payment processor.
4. How We Use Information
We may use the information we collect for the following purposes:
- To process and fulfill orders.
- To provide customer service and respond to inquiries.
- To communicate with you about your order or account.
- To improve our website, products, and user experience.
- To detect, investigate, and prevent fraud, abuse, or unauthorized activity.
- To comply with legal obligations.
- To maintain internal records.
- To send marketing or promotional communications, where permitted by law or with your consent.
- To analyze website traffic, performance, and usage trends.
7. Marketing Communications
If you provide your email address or otherwise opt in, we may send you marketing, promotional, or product-related communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us directly.
Please note that even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or responses to support requests.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services.
- Complete transactions.
- Maintain business and tax records.
- Resolve disputes.
- Enforce agreements.
- Comply with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
9. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. As a result, Vertex Labs cannot guarantee absolute security.
10. Your Privacy Rights
Subject to applicable law, you may have the right to request that we:
- Provide access to certain personal information we hold about you.
- Correct inaccurate personal information.
- Delete certain personal information.
- Limit or object to certain processing activities.
- Provide information about how your personal information is used or disclosed.
If you wish to exercise any applicable privacy rights, please contact us using the information in the Contact section below. We may need to verify your identity before responding to your request.
11. California Privacy Notice
If you are a California resident, you may have additional rights under California law, subject to applicable thresholds, exceptions, and verification requirements.
Depending on applicable law, California residents may have rights to request:
- Access to categories and specific pieces of personal information.
- Deletion of personal information.
- Correction of inaccurate personal information.
- Information about categories of sources, purposes of collection, and categories of third parties with whom information is disclosed.
Vertex Labs will not discriminate against you for exercising any applicable privacy rights.
If required by applicable law, we will provide any additional notices and request-handling procedures required for California residents.
12. Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests unless otherwise required by law.
13. Children’s Privacy
Our website is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.
14. Third-Party Links
Our website may contain links to third-party websites or services. Vertex Labs is not responsible for the privacy, security, or content practices of those third parties.
We encourage users to review the privacy policies of any third-party websites they visit.
15. International Users
If you access our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.
By using the website, you understand that your information may be processed in jurisdictions that may have data protection laws different from those in your country of residence.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in our sole discretion. Any changes will become effective when the updated version is posted on this page, unless otherwise stated.
Your continued use of the website after any update constitutes acceptance of the revised Privacy Policy.
17. Contact
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us through the Contact Us section of our website.
Privacy-related questions?
Contact Vertex Labs for questions about this Privacy Policy, privacy-related requests, or customer support matters.
Contact Us