1. Who we are

Greenrock Investment Group LLC, doing business as Vertex Labs (“Vertex,” “we,” “us,” or “our”), operates vertexpeptideslab.org. This Policy covers our website and online store, customer accounts, wishlists, communications, support, reviews, and referral-related interactions.

We supply research-use-only materials to eligible businesses and individual researchers age 21 and older. We accept orders for delivery within the United States and Puerto Rico. Shipping restrictions do not mean that all providers process information only in those locations.

Our mailing address is 782 NW 42 Ave, STE 341, Miami, FL 33126, United States. For privacy questions, contact info@vertexpeptideslab.org.

Applicants and participants in our affiliate program should also review our Affiliate Terms & Privacy Policy for program-specific information. Nothing in either notice limits rights that cannot lawfully be waived.

2. Information you provide

The information we receive depends on how you interact with Vertex:

• Contact and account details: name, email address, telephone number, username, account authentication information, and organization details you choose to provide.
• Orders and delivery: billing and shipping addresses, products and quantities, order notes, discounts, order history, payment status, transaction references, and shipping or delivery records.
• Support and forms: messages, documentation requests, product or lot references, photographs, and other attachments you submit about an order, shipment, or product concern.
• Preferences: saved products, subscription choices, marketing preferences, and age or research-use acknowledgments you submit.
• Reviews and other voluntary content: ratings, comments, display names, or material you submit through an available review or publishing feature.
• Affiliate participation: application and contact details, website or social-profile information you submit, referral links or coupon codes, commissions, and payment information needed to administer your participation.

Payment providers also process information needed for your transaction, as explained in Section 5. Do not place full card details, security codes, passwords, medical records, or patient information in order notes, reviews, or general support messages.

3. Website and email activity

Our website and connected services collect technical and interaction information. This can include IP addresses, browser and device characteristics, cookie or similar identifiers, approximate location derived from an IP address, referring pages, campaign identifiers, timestamps, and pages or links accessed.

Shopping activity can include product views, searches, saved products, cart additions, checkout activity, purchases, and interactions with product documentation. Session-analysis tools can capture navigation, clicks, scrolling, and representations of page content. Section 6 explains the relevant services.

Email activity can include delivery, opens, and link clicks. Email and browser privacy settings can affect whether those measurements are available or accurate.

We receive information directly from you, through these technologies, and from payment, shipping, authentication, communications, review, referral, and advertising providers. Information associated with an account, order, device, or other identifier may be connected across these interactions.

4. How we use information

• Process payments and orders, arrange shipments, provide tracking, and resolve cancellations, refunds, delivery problems, or product discrepancies.
• Maintain customer accounts, authenticate access, and support saved-product and shopping features.
• Respond to questions and provide product documentation, including lot-related information and Certificates of Analysis.
• Send service messages and email marketing, administer promotions, and manage subscription preferences.
• Request or display reviews and administer referrals, affiliate attribution, commissions, and related support.
• Understand website performance, investigate usability or checkout problems, evaluate campaigns, and measure advertising effectiveness.
• Support relevant advertising and advertising audiences through the services described below, subject to applicable privacy requirements and choices.
• Detect fraud or misuse, maintain business records, comply with legal obligations, and establish or defend legal claims.

Referral links and coupon codes help attribute purchases. Related reports can include order references, order values, qualifying products, and commission information, depending on the program settings and the recipient’s role.

5. Providers and other recipients

Information is processed by or disclosed to providers according to the service involved. The presence of an integration does not mean every optional feature is used or that every provider receives every category of information.

Storefront and hosting

Our storefront runs on WordPress and WooCommerce, with hosting provided by Bluehost. Customer, order, account, and website records are processed within the hosting environment and through the services connected to the store.

Payments

Bankful and the financial institutions or processing partners involved in a payment process transaction information. A hosted payment page may collect payment details directly. If a payment is made through WooPayments, the providers involved in that service, including Automattic and Stripe, process the information needed for it. Vertex receives the order and transaction details needed for reconciliation, refunds, fraud review, and payment support. The provider used depends on the payment option actually offered and selected at checkout.

Shipping

Shippo and the carrier fulfilling your shipment receive details needed for labels, delivery, tracking, and inquiries, including the recipient’s name, address, and relevant contact or order information.

Email marketing

GetResponse supports our current email marketing and contact management. Depending on the enabled connection, it can process contact and subscription information, order or shopping activity, and message interactions to manage audiences, campaigns, and email automation. See the GetResponse Privacy Policy.

Support and email delivery

Our website contact form uses WPForms. Messages and the details you submit are processed to answer your inquiry. Website email is delivered through the mail service connected to our WP Mail SMTP configuration. If you contact us through WhatsApp, your number, profile details available to the service, and message content are also processed through WhatsApp under its own privacy terms.

Analytics and advertising

Google, Meta, TikTok, and Microsoft support the activities described in Section 6. Site Kit, PixelYourSite, and the relevant platform integrations connect website events with enabled services. These connection tools do not mean that every supported advertising platform receives your information.

Reviews

When a review invitation is sent through our Trustpilot integration, information needed to request or associate the review can include a name, email address, and order reference. Reviews submitted to Trustpilot are also governed by its privacy notice and publication settings. Public reviews can be seen by other people.

Wishlists and affiliates

YITH WooCommerce Wishlist supports saved products. Coupon Affiliates supports referral attribution, affiliate reporting, and commissions. Information is associated with the relevant browser, account, referral, or transaction according to the feature used.

Connected workflows

An order or customer workflow enabled through our Zapier integration can transfer the fields mapped to that workflow to the connected service. The information and recipients depend on the workflow actually configured; installing the integration alone does not establish that a particular transfer takes place.

Security, backups, and business support

Enabled antispam and website-protection features, including Akismet and Jetpack features, can process submitted content and technical information to address misuse. Backups created through UpdraftPlus can contain copies of website records in the configured storage location. Hosting, technical support, accounting, legal, and other business providers receive information needed for the work they perform for Vertex.

We may also disclose information when legally required, in response to valid legal process, to address fraud or threats to rights or safety, or in connection with a proposed or completed merger, reorganization, or transfer of business assets, subject to applicable law.

Some providers act on our behalf; others also determine their own uses of information. Their privacy notices describe those activities. A provider’s notice does not replace Vertex’s responsibilities for processing under our control.

6. Analytics, advertising, and session replay

Google

Google Analytics, connected through Site Kit, helps us understand traffic sources and website activity. Other enabled Google advertising or commerce connections can support product advertising and conversion measurement. Google can receive technical identifiers and information about site or shopping activity. See the Google Privacy Policy.

Meta, TikTok, and event connections

Our advertising integrations support conversion attribution, campaign measurement, and advertising audiences. PixelYourSite helps manage events sent to the destinations enabled in its configuration; it is an integration tool, not a statement that all supported pixels are active.

Depending on the enabled features, event data can include viewed pages or products, cart and checkout activity, purchases, device identifiers, and contact identifiers used for matching. Matching can use hashed contact details. Hashing does not necessarily make information anonymous. Events may be transmitted from a browser or, where configured, through server connections.

See the Meta Privacy Policy and TikTok Privacy Policy for those platforms’ practices.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use the site through interaction measurements, heatmaps, and session replay. It can capture visits, clicks, scrolling, navigation, technical diagnostics, and representations of page content. This helps us investigate usability problems and improve the website and marketing performance. Cookies and related technologies support this analysis. Microsoft’s processing is described in the Microsoft Privacy Statement.

Advertising providers may associate information from Vertex with activity on their own platforms or other websites. Disclosing identifiers and browsing or purchase activity for these purposes can constitute a “sale,” “sharing,” or processing for targeted advertising under applicable state laws, even without a payment for the information. Section 7 explains how to request an opt-out.

7. Cookies and advertising choices

Cookies and similar technologies support login, shopping carts, saved products, preferences, referral attribution, analytics, and advertising. Some are necessary for requested functions; others support measurement or marketing.

Browser and platform settings

You can limit or delete cookies in your browser and use the privacy or advertising controls supplied by the relevant platforms. Google describes its advertising controls at Google Advertising Privacy & Terms. Blocking cookies may affect login, cart, wishlist, or checkout functionality.

These controls may apply only to a particular browser, device, or account. They do not necessarily stop direct server transmissions or remove information already received by a provider. An email unsubscribe does not, by itself, disable website analytics or advertising.

Privacy signals and current limitations

Global Privacy Control (GPC) is distinct from the older “Do Not Track” browser setting. Automatic handling of these signals across all Vertex integrations has not been verified. This Policy does not represent that every connected service stops processing information when a signal is enabled.

This page provides information and request methods; it is not a cookie-consent tool and does not itself block tracking. An email or form submission initiates a request rather than immediately changing browser or server settings. These limitations do not remove any obligation to obtain consent, honor an applicable opt-out signal, or provide additional controls required by law.

8. Email preferences and service messages

We use GetResponse for our current email marketing program. Email-related information can include your address, subscription status, preference or consent records, purchase or shopping activity associated with your profile, and interactions with messages.

Use the unsubscribe link in a marketing email or contact info@vertexpeptideslab.org to stop marketing emails. We will honor requests promptly and within applicable legal deadlines, including the U.S. requirement of no more than 10 business days. We may retain a suppression record to respect your choice and prevent an unintended resubscription.

You can still receive necessary messages about an order, payment, shipment, account security, or an inquiry you submitted. Whether a message is marketing depends on its purpose and content, not simply on whether you are a customer.

Giving an email address or telephone number for an order does not, by itself, authorize every form of marketing. This Policy does not enroll you in an SMS program or replace any separate text-message disclosures and consent that may be required.

9. Accounts, Google sign-in, and favorites

Our store permits guest checkout. You can also create an account during checkout or through the account page. An account associates order and contact information with your profile.

If you choose an available Sign in with Google option, Google supplies authentication and information needed for that feature, such as an account identifier, email address, and available profile details. Google handles your Google credentials; do not send us your Google password.

Saving products to a wishlist associates those selections with a browser identifier or account, depending on whether you are signed in and how the feature is configured. Removing a favorite changes the wishlist; it does not automatically erase separate order or analytics records.

You can review or update the information available in your account or contact us for assistance. Closing an account does not automatically erase all related order, payment, support, or legally required records.

10. Retention and deletion

Retention depends on the category of information, why it was collected, and applicable obligations. Account inactivity, an unsuccessful payment, or cancellation does not necessarily trigger automatic deletion of the related records.

• Orders, payments, and shipping: we consider fulfillment, returns or refunds, payment disputes, accounting, tax obligations, fraud prevention, and legal claims.
• Accounts, wishlists, and support: we consider the ongoing relationship, the feature requested, unresolved inquiries, security needs, and valid deletion requests.
• Marketing and privacy preferences: we consider the current subscription and the need to document and respect unsubscribe, consent, and opt-out choices.
• Technical and advertising records: retention varies with the service, configured settings, the purpose of the record, and legal requirements. Identifiers or events already supplied to a provider are also subject to that provider’s responsibilities.

Backups can contain earlier versions of information and are not necessarily changed when a live record is edited or removed. Applicable deletion obligations and legal exceptions also govern those copies. We do not promise a single deletion period for all systems or categories.

Changing an email or tracking provider does not, by itself, delete historical information. Privacy requests extend to identifiable records under our control in current and former systems, subject to applicable exceptions.

Use Section 11 to request deletion or ask about a particular record. If information must be retained, we will explain the applicable reason when responding to your request.

11. Your privacy rights and requests

Depending on where you live and which laws apply to our processing, you may be entitled to access information, receive a copy, correct inaccuracies, request deletion, opt out of sale, sharing, or targeted advertising, limit certain uses of sensitive information, or withdraw consent where processing depends on consent. Rights and exceptions vary.

1. Send your request. Email info@vertexpeptideslab.org, use our contact form, or write to the mailing address in Section 16. Tell us what you want to access, correct, delete, or opt out of.
2. Help us locate the information. Provide the email used with Vertex and, if relevant, an order reference. Do not send passwords, full payment-card details, a Social Security number, or identity documents unless we specifically explain a lawful and necessary verification step.
3. We review and respond. We will respond within the applicable legal period, explain a permitted extension or denial, and describe any relevant next steps.

An account is not required to submit a request. For access, correction, or deletion, we may reasonably verify identity to protect information. We will not require identity verification for an opt-out where the law prohibits it, although enough information may be needed to identify the records or browser concerned.

An authorized agent may submit a request with appropriate proof of authority. Where applicable law provides an appeal, reply to our decision with “Privacy Appeal” and explain why you believe it should be reconsidered. You may also contact the regulator or attorney general responsible for privacy rights in your jurisdiction.

We will not unlawfully discriminate against you for exercising privacy rights. Deletion or restriction of information necessary to provide a requested service can affect whether that service can continue.

12. Security and account protection

Our website uses HTTPS to protect information in transit between your browser and the site. Protection also depends on account access, hosting, website maintenance, and the services involved. No website, transmission method, or storage system can guarantee absolute security.

Use a unique password, keep sign-in credentials private, and contact us promptly if you suspect unauthorized account access. Do not send passwords or full payment-card details through ordinary email or general support messages.

13. Age restrictions and research information

Our store is intended for eligible purchasers age 21 and older. An age or research-use acknowledgment is a declaration; it is not independent proof of identity or professional qualifications.

Our services are not directed to children. We do not knowingly solicit personal information from children under 13. If you believe a minor has provided information to Vertex, contact us so we can investigate and take appropriate action.

Research materials are not offered for human or animal administration, medical use, or personal experimentation. We do not need diagnoses, prescriptions, treatment histories, or patient information to fulfill a research-material order. Please do not provide those details in forms, reviews, or support messages.

A research-use-only label does not remove privacy protections that may apply to health-related information. If you believe information we hold reveals your health status or another sensitive characteristic, identify that concern in your privacy request so it can be reviewed under the applicable requirements.

14. External services and processing locations

Vertex is based in the United States. Providers may process or store information in the United States or other countries where they operate. Their processing locations are separate from the destinations to which Vertex ships products.

External laboratories, payment pages, social platforms, review services, and other linked websites have their own privacy practices. Information submitted for public display may be visible to others. Avoid including private contact details or sensitive information in public content.

If additional data-protection requirements apply to your information, including requirements concerning a legal basis for processing or international transfers, you can contact us about those matters and your applicable rights. Visiting this website does not waive mandatory protections.

15. Changes to this Policy

We may update this Policy when our services, information practices, or legal requirements change. The revised version will be posted on this page with an updated date. We will provide additional notice or obtain consent where required for a material change in how information is used.

An update to this Policy does not, by itself, authorize a use of previously collected information that requires separate consent or other legal authorization.

16. Contact Vertex Labs

Email: info@vertexpeptideslab.org
Online: Contact Vertex Labs

Use “Privacy Request,” “Privacy Opt-Out Request,” or “Privacy Appeal” in your subject or message, as appropriate. The mailing address is for correspondence; it does not authorize a product return.